Audio Links:
Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id157359638
Will Guidara is the author of Unreasonable Hospitality and the restaurateur behind Eleven Madison Park and NoMad. He cut his teeth at Tribeca Grill, Spago, and Tabla before opening restaurants at the Museum of Modern Art. He also created the Welcome Conference, a gathering that has left a lasting mark on the people who attend it.
Takeaways:
Decide you’re in the hospitality business. No matter your industry, you serve people. Make how they feel the thing you’re known for.
Spend 30 minutes a day on culture. Use your daily huddle to talk about what you stand for. What gets repeated with passion becomes what gets lived.
Live your values, don’t just post them. If your posters say “people first” but your break room says otherwise, your team notices.
Choose connection over being right. Arguing your side pushes people away. Focus on making them feel good instead.
Be unreasonable about how you make people feel. Obsess over the details of care, and the only trail you leave behind is people who feel great.
Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.
“Service is black and white. Hospitality is color.” - Will Guidara
Impact estimates vary by project. For the most up-to-date figures, please refer to the transcript
Connect with Will:
Guest’s LinkedIn: https://www.linkedin.com/in/willguidara/
Guests Website: https://www.unreasonablehospitality.com/
🏨✨ Defining Hospitality is Sponsored by BERMANFALK
Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/