“Do you want to sit in the status quo and hope that you just survive and thrive? Or do you want to lean into what's next in this next phase of guest experience?"
what a fantastic share, thank you Erika. I love this project, "combining the science of healing with the art of hospitality to deliver compassionate, connected care for patients, families and staff ".. incredible combination of purposeful architecture and design. https://www.thehighpointhotel.com/. Bravo indeed
The healthcare comparison makes so much sense. Both spaces ask people to trust you when they’re vulnerable. I love the idea of “living intelligence” responding to how someone actually feels, not just what a system thinks it knows.
And the reminder that the best tech disappears into the experience? That’s the bar. When it supports care instead of stealing attention, it’s doing its job.
This is such a timely topic. HKS just opened a hospital/hotel project this month: https://www.hksinc.com/what-we-do/projects/sanford-usd-medical-center-orthopedic-hospital-and-high-point-hotel/
what a fantastic share, thank you Erika. I love this project, "combining the science of healing with the art of hospitality to deliver compassionate, connected care for patients, families and staff ".. incredible combination of purposeful architecture and design. https://www.thehighpointhotel.com/. Bravo indeed
The healthcare comparison makes so much sense. Both spaces ask people to trust you when they’re vulnerable. I love the idea of “living intelligence” responding to how someone actually feels, not just what a system thinks it knows.
And the reminder that the best tech disappears into the experience? That’s the bar. When it supports care instead of stealing attention, it’s doing its job.