Defining Hospitality | Cultivating Joy and Awe - Nathan St. Cyr- Defining Hospitality

Cultivating Joy and Awe - Nathan St. Cyr- Defining Hospitality - Episode # 195

April 9, 2025 / 59:54/E195

What does it take to be the number one small hostile in North America? Today we welcome Nathan St. Cyr, Co-Founder of Malama Capital and Owner of Howzit Hostels, to tell us just that. Dan and Nathan dive into Nathan's journey within the hospitality industry, including his foundational experiences in sales, his profound motivation rooted in personal history, and the creation of successful hospitality ventures in Maui. They talk about the six human emotional needs, their own podcast experiences, and the evolution of their business practices. This engaging conversation highlights the unique aspects of building a culture-focused hospitality brand.

Takeaways:

Focus on how your role or business can contribute to the well-being and happiness of others, which will enhance customer satisfaction and loyalty.
Ensure your service or hospitality offering addresses the six human emotional needs: variety, security/certainty, connection, significance, contribution, and growth.
Leadership and mindset are crucial. Develop a leadership style that emphasizes positivity, contribution, and personal development. Shift focus towards mindset training to ensure your team operates at its best.
Implement frameworks such as EOS to streamline operations, improve efficiency, and ensure your team is aligned with the company’s goals.
Invest in effective marketing strategies to tell your story. Use platforms like podcasts and social media to reach a wider audience and create a personal connection with potential customers and investors.
Celebrate and acknowledge significant milestones, both within the team and with guests. This creates a sense of community and shared success.

Quote of the Show:

“ We really focused on anybody that worked for us to not just want to want a job. We wanted people that wanted to be a part of something special and build something unbelievable.” - Nathan St. Cyr

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