Defining Hospitality | Growing the Community - Nina Grondin

Growing the Community - Nina Grondin - Episode # 020

November 3, 2021 / 54:22/E20

Creating a welcoming environment in a hotel or bar is a purposeful endeavor. Nina Grondin, Founder and Partner of Curioso, has created a collective where people such as architects, artists, interior designs and more work together to create meaningful experiences through design. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!

Takeaways:

Hospitality isn’t confined to just hotels and bars. It covers a wide range of topics. The basis of hospitality is one person attending to the needs of another.
As humans we crave love and attention. It’s important in hospitality to feed those human needs and make sure the guest feels comfortable and seen.
In hospitality, you are offering a service but more importantly you are anticipating someone’s needs. This creates deep connections with the guests.
It’s important to listen to the community where you plan to put hotels or a hospitality business. Those in the community can tell you what they want and what they think would fit in.
To create change, it’s important to start with having a conversation about how to be more inclusive. This applies to more than just hospitality, but all industries.
Don’t lose sight of what drives you and gets you motivated throughout the day. We all get so busy in our daily lives but it’s important to keep your motivation and your passion alive.

Quote of the Show:

1:50 “When I think about hospitality, it's really one person attending to the needs of another person, but doing it with thoughtful intention and doing it in a way that makes them feel welcome. It makes them feel appreciated. It makes them feel seen. And it's really about that human connection. And so it's not really defined or confined to hotels and restaurants and bars, but really at any place where humans reside. And I think that ability to really make one another feel good and feel appreciated, that's what hospitality is all about.”

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