Defining Hospitality | Cultivating a Host Mindset - Steve Fortunato - Defining Hospitality

Cultivating a Host Mindset - Steve Fortunato - Defining Hospitality - Episode #213

August 20, 2025 / 01:07:19/E213

What does it mean to develop a host mindset?

Today, Dan dives into the transformative principles of the 'host mindset' with Steve Fortunato, founder of roomforty and the Fig House. Steve shares his journey from a restaurateur and caterer to becoming an influential leadership facilitator, emphasizing the importance of making others feel valued. The conversation highlights the impact of hospitality in business, practical strategies to foster engagement, and the significance of personal growth and generosity-driven cultures. This episode is a deep exploration of how hospitality principles can enhance both personal and professional interactions, creating a kinder and collaborative environment.

Takeaways:

Approach every interaction, whether with clients, colleagues, or customers, with the intention to make others feel valued and cared for.
Define a small set of practical, non-aspirational values that are deeply linked to your mission and vision. Integrate them into hiring, training, and daily operations.
Seek out coaches, mentors, or peer groups who challenge you and help you grow. Stay open to learning and feedback.
Give value first, without expecting immediate returns. Trust that value will come back to you through the virtuous cycle of generosity.
Apply hospitality beyond the industry. Use these principles in any field or relationship.
Even in gig-based or temporary workforces, make people feel important and included to inspire better performance and loyalty.
Recognize that mastery is a journey, not a destination. Stay humble, coachable, and always strive to be better.

Quote of the Show:

“ I don't believe hospitality is an industry. I believe it's a virtue.” - Steve Fortunato

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