Defining Hospitality | The Glue That Bonds Us - Stacy Shoemaker Rauen

The Glue That Bonds Us - Stacy Shoemaker Rauen - Episode # 022

November 10, 2021 / 40:50/E22

Stacy Shoemaker Rauen advocates that great hospitality isn’t just about great design, it’s also a necessity for our overall well-being. By designing buildings in certain ways, this can help lead us to make healthier and more productive changes in our lives. Rauen is the Editor in Chief of Hospitality Design Magazine, as well as the Senior Vice President at Design Group at Emerald. Listen as she sits down with host Dan Ryan to share her thoughts on #hospitality today!

Takeaways:

In hospitality, you want to be the glue that holds people together, but not the force that binds it.
The root of hospitality is inviting people into your home or your kitchen, so the best hospitality is making your guest feel like it is an extension of your home.
Sleep and taking care of our health are very important and these goals can be achieved in new and different ways through unique hotels and building environments that place an emphasis on these matters.
The hospitality industry is having an incredible impact on plenty of other industries for the better, and it is now an industry that is having a great moment.
Stacy helped bring more diverse voices and writing to Hospitality Design magazine in an effort to showcase the diversity in our world.
One small action can have a massive ripple effect. The start to a positive change begins with a small start and a small idea. You don’t have to take on everything, you just have to take on one thing.

Quote of the Show:

9:36 “For me, hospitality is going back to what hospitality started as, right? It’s hotels used to be owned by individual people and it was an extension of their home. It was inviting you in. Restaurants were run by usually a family, or one individual, and it was opening up their kitchen to people.

So to me, the best hospitality, and obviously it has evolved and changed in so many ways. But I think when you go back to the true definition of what hospitality is, and that is an extension of somebody's home, that you are inviting them in to experience something that is different or greater than what they've experienced elsewhere.”

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