Defining Hospitality | Being a Mentor - Jim Looney

Being a Mentor - Jim Looney - Episode # 056

June 1, 2022 / 56:40/E56

Jim Looney is the Owner and Founder of Looney & Associates. With over 35 years of experience in the hospitality industry, he’s an industry leader and a mentor to many. His passion for hospitality is obvious in how he carries a tradition of integrity, quality and service in all of his projects. Jim joins host Dan Ryan to talk about his journey though #hospitality and what it all means to him.

Takeaways:

You want to make sure that you are always meeting your deliverables and that you are keeping the clients and your employees happy.
Gaining the trust of a client is a big responsibility. It is your responsibility to make sure that trust is rewarded.
Hospitality is making others feel comfortable in your presence. You want others to feel comfortable around you.
Travel is something that can inspire people and help them come up with new and innovative ideas.
It’s important to sit back and take time to yourself occasionally and disconnect from all the technology around you.
The pandemic allowed people to explore hospitality and the world around them in a different lens.
A design has to feel immediately comfortable. You want guests to feel welcomed by the design and enjoy being where they are.

Quote of the Show:

11:01 “Hospitality to me is making people feel comfortable in your presence.”

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