Defining Hospitality | The Bright Side of Life - Glenn Haussman

The Bright Side of Life - Glenn Haussman - Episode #009

September 24, 2021 / 50:26/E9

Having a positive outlook on life is the key to success.

Dan is joined by industry thought leader, former adjunct at NYU and host of the “No Vacancy” podcast, Glenn Haussman. Glenn is also the board member at the Long Island Hospitality Association and the president of Rouse Media. Listen to this week’s episode as he shares #hospitality insights with Dan Ryan today!

Takeaways:

The true spirit of hospitality is the notion of giving without expecting anything in return.
If you show interest in what people are saying, are genuine and positive, people will feel comfortable with you and that can create great connections.
As times change, it’s always good to try and adapt to what the new times bring.
Always push harder than the next person, the hard work will pay off in the long run.
All the old rules that hospitality used to follow are out the window and now is the time to challenge yourself and try new business strategies.
You can use technology to understand your guests. Find out what your guests like and try to connect with them on that level.
Mass customization is the notion of creating individualized experiences for the masses of people.
Don’t let the fear of rejection hold you back. The only thing holding you back is yourself and how you feel about yourself.

Quote of the Show:

7:34 “Back in the 1990’s as I was starting my career in hospitality, my buddy happened to be an extremely successful video editor. He was like the guy cutting every single hip hop video you would see on MTV, BET and those networks. I went with him to go run the business side of it for him as I was building my writing career.

Every single person I met in that Hollywood music universe, and I met a lot of people, 99% of them were not people I want to have anything to do within my life. Nasty, negative, not the right type of human beings.

In hospitality, it’s completely flipped on its head. Nearly everybody is universally amazing, open and terrific.”

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