Defining Hospitality | Hospitality with a Higher Purpose - Shannon Seay

Hospitality with a Higher Purpose - Shannon Seay - Episode # 099

March 29, 2023 / 48:11/E99

Today’s guest is passionate about travel, art, history, and horseback riding. She authored her masters thesis toward a study of the intersection of advocacy, historic preservation, and architecture and has completed hotel renovations nationwide from conception through close-out. Please welcome to the show, Shannon Seay! Shannon is the Partner and Project Director at H-CPM, and the founder of an industry Networking Collective. Shannon joins the host Dan Ryan to share her thoughts on the hospitality industry.

Takeaways:

The core idea of hospitality is about crafting a community that is inclusive where people are excited to take part in it. It is the difference between place making and space making.
Every single thing in each of our lives has helped us to develop the perspective that we hold, and it’s the job of the professionals in the hospitality industry to put that together.
When someone is staying at any place that is in the realm of the hospitality industry (hostel, hotel, motel), they are home away from and finding a place to rest.
Rest necessitates comfort, and you can’t truly be comfortable if you are in a place that doesn’t speak to you.
A successful team isn’t a team that has no problems, but rather a team that solves its problems efficiently, coherently and in a professional manner. This applies to all industries as this will make a team act as a better unit.
Core values for your company aren’t something that are just written up and put on a piece of paper or a website to get a new deal. They are values that each and every team member really needs to embody and represent.
Everything comes down to a collaborative discussion. When it comes to the custom design space, there are a lot of different people that are involved in that aspect so it’s important to get everyone on the same page, even if that means compromising somewhere.

Quote of the Show:

1:54 “To me, hospitality is placemaking.”

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