Defining Hospitality | Hospitality and Psychology - Dr. Chloe Carmichael

Hospitality and Psychology - Dr. Chloe Carmichael - Episode # 019

October 29, 2021 / 52:48/E19

Dr. Chloe Carmichael is a world renowned psychologist, entrepreneur, and public speaker. She is also the author of “Nervous Energy - Harness the Power of Your Anxiety”, teaching people how to manage their anxiety. She’s here to give a unique perspective on the overlap between hospitality and psychology. Listen to this week’s episode as she shares #hospitality insights with Dan Ryan today!

Takeaways:

There is an overlap when it comes to hospitality and psychology. There is a level of empathy that needs to be reached in each one.
Reflective listening is when you are hearing someone talk to you but then you're able to feed it back to them in a concise manner.
There is a healthy function to anxiety, so it’s not healthy to want to get rid of it. The best way is to manage it and focus it in a constructive way.
Mental Shortlist Technique is when you are hyper focused on something coming up, so to make sure you don’t lose focus of everything else you make a short list of other things to keep you focused.
Don’t be afraid to put yourself out there. It can be nerve wracking but in the long run it will be extremely beneficial and rewarding.
Taking care of yourself mentally is extremely important. Often we get so busy in our daily lives that we don’t take time to focus, breathe, and relax and ease our busy minds.

Quote of the Show:

2:10 “When I even saw the title of your podcast, Defining hospitality, I got really curious about the etymology or the Greek roots of that word. So I was just looking it up and noticing that the Greek word in ‘hospa’ is going to be traced to caring for people. Not only as a host, but that it also pertains as a guest. And I thought it was interesting to see it was the same route that we applied to hospital.

So I personally have almost had that emergency room feeling like, get me to a fine dining experience or a great hotel. I need that, my soul needs to be taken care of. Because actually also in psychology, the Greek word, ‘psyche’ traces to spirit. So I do think that there's so much overlap with psychology and hospitality, that level of empathy that we need to bring to people.

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