Defining Hospitality | It Takes A Village - Christina Flannery

It Takes A Village - Christina Flannery - Episode # 044

March 9, 2022 / 52:04/E44

Christina Flannery is the Director of Design at Park Hotels and Resorts. She uses her keen eye for renovation to help the design of hotels and provide a sense of community and belonging to them. She sits down with host Dan Ryan to share her journey through the world of #hospitality and what it all means to her.

Takeaways:

Hospitality is all about being social and feeling that sense of community and belonging when you are at home or away.
There is a higher level of engagement in multifamily living spaces, which contributes to the sense of community.
Springtime is a time of rebirth, and it will be a great time for travel and for the hospitality industry to bounce back.
Your front staff is incredibly important. They are the ones who are talking with guests daily and know what it takes to make guests feel welcomed and at home.
It’s the little gestures of hospitality that really keep people going and keep them coming back.
Technology advances for hospitality can help to make guests feel more at home. It can allow them to set whatever temperature they want or any lighting setting they want.
The design of a place can change the entire mood of a person walking into it.

Quote of the Show:

11:21 “Springtime is around the corner and it's always a nice rebirth. You're kind of shedding that cold winter and into something new and fresh. And I feel the light at the end of the tunnel here with where we're headed. It’s exciting for hospitality because I think everybody's going to want to be traveling and they're getting out there, seeing what's out there and plan their next vacation or their next business trip. It's gonna really focus around the amenities and what the property has to offer.”

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