Defining Hospitality | Hospitality Across the Globe - Shaun de Vries

Hospitality Across the Globe - Shaun de Vries - Episode # 047

March 30, 2022 / 57:12/E47

Shaun de Vries is the Founder and Director at Open Pantry Consulting as well as the co-founder and host of the long running and very popular Principle of Hospitality podcast. He sits down with host Dan Ryan to talk about what #hospitality is like in Australia and his journey working in this beautiful industry.

Takeaways:

North America has always been a figurehead of the best level of hospitality around the entire world.
Hospitality is a collection of moments. These are all very special moments to the people who are involved and people in the industry are honored to share these moments.
Depending on what your brand is, it might be more beneficial to start in a suburban area and then expand into cities to test if that is a viable market.
The hospitality industry was hit hard during the pandemic, especially in Australia. They recorded the world’s longest lockdown period.
In hospitality you teach service, empathy and how to walk in someone else’s shoes to better understand where they are coming from.
It’s a challenge to hire people right now so you want to make sure when you bring a new person on board, the first six weeks are positive and exciting.
You want to learn and listen from those around you. People you surround yourself with have a great depth of knowledge you should take advantage of.

Quote of the Show:

9:05 “I think like anything in hospitality is a collection of moments. We're fortunate in the hospitality industry, the fact that we get to share some of the most important moments in people's lives. And that might be a surprise engagement, there might be a birthday, there might be some other form of celebration. It might be a first date, it might be a wedding, all these different things that people trust us with is really, really important when you think about it as a hospitality professional.”

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