Defining Hospitality | The Beautiful Industry - Shari Bayer

The Beautiful Industry - Shari Bayer - Episode # 048

April 6, 2022 / 01:10:47/E48

Shari Bayer is the Founder and President at Bayer Public Relations. She’s been working in the restaurant industry since she was 16, so she knows the industry inside and out. Her passion for this beautiful industry is evident, especially through her podcast “All In the Industry”. She sits down with host Dan Ryan to talk about her journey through #hospitality and what it all means to her.

Takeaways:

Hospitality has the most transferable “soft skills” that anyone can have. Hospitality isn’t just limited to hotels and restaurants, it is everywhere.
Every restaurant is different with what is unique and what their story is. It can be hard to talk about yourself but it’s important to be vulnerable and show the world who you are.
Hospitality is all about making the guest feel welcomed and important. You want the guest to leave feeling happy and return often.
Design plays a huge role in the feeling of a restaurant or a hotel. It’s part of the complete package that is hospitality.
The pandemic has changed how restaurants work, with the guidelines shifting from outdoor to indoor dining back and forth.
You can’t teach someone to be a nice person, but you can teach them nice skills. When hiring someone, you want them to have the right personality. Hire for culture and not skills.
Don’t be afraid to challenge yourself. Push yourself outside of your comfort zone pieces at a time.

Quote of the Show:

12:44 “When people understand hospitality or get it right, they make you feel so special and so welcome, and so important and that they're genuinely happy to see you. They want you to feel good.”

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