Defining Hospitality | Service Through Hospitality - Ian Rolston

Service Through Hospitality - Ian Rolston - Episode # 052

May 4, 2022 / 01:00:34/E52

Ian Rolston is the Founder of Decanthropy and the President at Interior Designers of Canada He knows how huge of a role that community and diversity play in hospitality and design, and he wants everyone else to see that. Ian joins host Dan Ryan to talk about his journey through #hospitality and what it all means to him.

Takeaways:

Hospitality is a great opportunity to serve humanity. It allows you to connect with others and the world around you.
Interior design really speaks to the guests as a whole. It brings a sense of community to the guest and makes them feel welcomed and at home.
You want to try and collaborate with other professionals who are not like you or think differently than you, as that brings a whole new perspective to your work.
Align with other great organizations and community leaders so that you can better solve issues within your community.
It’s important to shift the conversation around diversity to how it really is a fantastic business approach for companies and organizations
You need to have the confidence to stand up if you are being overlooked but also some vulnerability as well.
Part of hospitality is about sharing. Everyone can benefit from sharing and it can help shorten other people’s journeys.

Quote of the Show:

5:40 “There's just something about interior design that I think really speaks to the heart, body, mind and soul of end-users that provides this real sort of connective tissue to both the community of users and how they're interacting with space.”

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