Defining Hospitality | Creating Memories - Jennifer Barnwell

Creating Memories - Jennifer Barnwell - Episode # 053

May 11, 2022 / 01:04:45/E53

Jennifer Barnwell is the President of Curator Hotel & Resort Collection. She can see through the maze of real estate economics and is passionate about hospitality. She is also a member of and also on the Board of Advisors at the Boutique Lifestyle Leaders Association. Jen joins host Dan Ryan to talk her journey in #hospitality and what it all means to her.

Takeaways:

You want to surprise and delight your guests. You want to make them feel welcomed and at home when they stay at your hotel.
Sometimes a switch in products or a switch in systems is something that can really help drive your bottom line.
Make sure that your team is being used efficiently. You don’t want to overload them or put them on tasks that aren’t their strong suit.
Having the owner's finger on the pulse helps to make decisions and changes run smoother.
Hospitality is about the experience. You want to peak the senses of your guest and make them feel interested and excited about where they are.
You want to create memories for your guests and have them be positive and something they can take with them when they leave the hotel.
Independent hotels have the ability to connect to a place in a very powerful way. It feels authentic and natural.

Quote of the Show:

22:12 “For me, it's all about the experience. I step inside, how does it make me feel, what catches my eye, what do I see? That's interesting. What kind of peaks my curiosity, what about all my senses? That's how I tend to define it, because that is what is memorable to me.”

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