Small Moments - Stephen Wendell - Episode # 067

Today’s guest is highly skilled in corporate law and real estate. He joins the show to share his unique journey through #hospitality. Stephen Wendell is the CEO of Mountain Shore Properties. Stephen joins the host Dan Ryan to talk about what hospitality means to him and his passion for the industry.
 
Takeaways: 
  • Hospitality is one of the hardest asset classes within commercial real estate. You have to deal with a lot of local politics and there is more to navigate.
  • When opening up a boutique hotel or restaurant, you want to make something that the locals really care about and tourists will love and appreciate.
  • There are more money-conscious decisions that you can make to save money when looking at making a hotel. You don’t need to spend thousands of dollars on high-speed internet when you can get it for $150.
  • Hospitality is made of small moments that add up to be something meaningful for the guests. Whether it’s coffee or a well-placed reading nook, it’s a welcoming feeling.
  • When designing a space, you should consider if what you are going for benefits the guest and the community you are in as a whole. 
  • You don’t have to always agree with someone you are working on a project with. A healthy discussion can lead to a better product.
  • When it comes to running a restaurant or a hotel, it’s important to praise the employees working through the pandemic and keeping those places open.
 
Quote of the Show:
17:47 “It really is the small moments which then makes developing these hotels so difficult because what really translates to the guests and gets them excited is a very, very small moment.”
 
Links:
 
Shout Outs:
0:37 Kate Rohrer
0:38 ROHE CREATIVE
1:13 Horst Schulze
1:14 Ritz Carlton
1:59 Hampton Inn
2:19 Clarence Kerr
2:22 American Motor Inns
2:29 Sheraton
2:30 Holiday Inn
3:09 REIT
3:28 Proskauer Rose in New York
3:30 Philadelphia Eagles
4:09 Marriott
4:10 Hilton
6:51 Miranda Mancuso
6:57 Andres Belos
7:26 Bunkhouse
9:12 Andrew Benioff
9:14 Independent Lodging Congress
13:20 A League of Their Own
20:57 Ramshackle
 
Ways to Tune In: 
 
Defining Hospitality is produced by Ringmaster, on a mission to create connections through B2B podcasts. Learn more at https://ringmaster.com/

Creators and Guests

Small Moments - Stephen Wendell - Episode # 067
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