Dan Ryan - Defining Hospitality
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The Art of Belonging - John O’Sullivan - Defining Hospitality
"Hospitality is the almost sacred act of seeing another human being and saying, without words, that you authentically belong here."
Jun 3
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Notes from the Front Row: The Sharpest Edge Is a K
Day One at NYU IHIF 2026, where America’s largest service export met the lowest consumer sentiment in 75 years.
Jun 2
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May 2026
Balancing Business and Humanity - David Shove-Brown - Defining Hospitality
"Networking always had this underlying idea of sales, we flipped it. For us, it's really relationship building."
May 27
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Pioneering Global Design - Christine McGinnis - Defining Hospitality
"People come to your joint once for the design, but they come back for the service and how you made them feel."
May 20
Global Visions, Local Touches - Genna Panagopoulos - Defining Hospitality
“We're not here to make money right now. We're here to plant our flags and build brand awareness."
May 13
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Redefining Hospitality Through Tech - Tanya Pratt - Defining Hospitality
"Hospitality is a promise. It's a promise that's made and kept a thousand times in small moments."
May 6
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April 2026
Designing with Magic and Precision - Larah Moravek - Defining Hospitality
"Sometimes you need more structure to be more creative. And I think some of the most beautiful and inspiring solutions come out of restriction."
Apr 29
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Notes from the Front Row: 1% More Curious Than Afraid
Two conferences, two very different rooms, one conversation. Everyone is talking about AI. The best ones aren't scared of it.
Apr 24
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Notes from the Front Row: If You Build It, They Will Come...
Harvard, Tishman Speyer, and a hotel called Atlas walk into a seven-acre plot in Allston. What they're building would make Kevin Costner and James Earl…
Apr 23
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Green Means Revenue - JoAnna Abrams - Defining Hospitality
"Today's suppliers need to understand that they're no longer just selling a product. They're selling a product with a story."
Apr 22
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Notes from the Front Row: The ROI of Doing It Right
Host Hotel and Resort's strategy and how the numbers are proving them right, and how everyone else can learn from them
Apr 21
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Notes from the Front Row: From Fortress to Family
Two years ago, the story at Host was about the balance sheet. This year in Austin, it was about the people behind it.
Apr 20
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