Dan Ryan - Defining Hospitality

Frictionless by Design - Drew Stuart - Defining Hospitality

What if the best sign of great hospitality is that nothing ever gets in your way?

Oct 14

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The Design Starter Kit - Ashley Squires - Defining Hospitality

What if the biggest advantage in hospitality design isn't having more options, but fewer, better ones?

Oct 7

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September 2026

Hospitality Is a Mindset - Matthew Boone - Defining Hospitality

"Hospitality is thinking about what people need, what people want, before they even know they need it."

Sep 23

1

Hospitality the Sacred Duty - Colleen Rafferty - Defining Hospitality

"This isn't really about you. This is about this moment and what the space can provide and what the guest is looking for."

Sep 16

2

Slow Down to Connect - David Rich - Defining Hospitality

"A good event isn't that someone cried, so it was a good event. It's that people become a little bit more of themselves."

Sep 9

1

Slow Partnerships, Fast Loyalty - Diarmaid O’Sullivan - Defining Hospitality

"You can teach someone the skills to operate a system, how to make a bed, how to make a dish. But you cannot teach someone to have empathy, to connect…

Sep 2

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August 2026

Culture By Design - Adam Lara - Defining Hospitality

"It's not just design, it's basically problem solving."

Aug 26

2

Small Hotels, Big Margins - Ryan Diggins - Defining Hospitality

"If we can't answer what is this here for or why are we doing this, well now you're just a Pinterest board."

Aug 19

2

Making Room for Others - Carl Long - Defining Hospitality

"It wasn't about, hey, we have these great finishes on the walls. It was about what does it feel like to be in that place."

Aug 5

3

July 2026

Hospitality From Every Angle - Compilation Episode - Defining Hospitality

"It wasn't about, hey, we have these great finishes on the walls. It was about what does it feel like to be in that place."

Jul 29

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Academic Roots, Hospitality Heights - Gary Brandeis - Defining Hospitality

"If we don't make a profit and we don't invest well, our ability to provide a good experience for our guests is significantly hindered."

Jul 22

3

Connecting the Room - Michelle Finn - Defining Hospitality

"Identify a need, see something that doesn't exist. That's pretty much what we did."

Jul 15

3